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MikeR26
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Wednesday, December 31st, 2025 2:19 AM

How can I get a loyalty credit my contract is about to expire, I am a loyal customer for over 15 yrs and have 5 services with you

How can I get a loyalty credit my contract is about to expire, I am a loyal customer for over 15 yrs and have 5 services with you. My bill is getting very high and I cannot afford the lost of my contract discount and the new increases we are getting the first of the month. If a loyalty contract is possible how much a month will I receive and for how long. 

Michael

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XfinityDilary

Official Employee

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2.9K Messages

2 hours ago

 

Thanks for posting on our community forums, MikeR26, for being such a loyal customer for over 15 years, and for trusting us with multiple services. That means a lot to us. I completely understand your concern about the upcoming changes and how important it is to keep your costs manageable. Let me check what options are available for your account, so we can help you maintain the value you’ve been receiving. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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MikeR26

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18 Messages

My name is [Edited: "Personal Information"], address [Edited: "Personal Information"], I am losing part of my 2 year service contract and also my $10.00 mobile discount. My bill is presently $333.00 a month going to be $360.00 in January and then jumping up to $387.00 in febuary. I was given these amounts by an xfinity rep this week., Like I said I have 5 services with Xfinity, TV, Internet, Land Line Phone, Full Security System and Mobile service for 2 phones. The above amounts are for 4 services not including my mobile bill. All 5 come out to over $400.00 a month. As you can see I need some kind of loyalty credit to help me to continue having all these services.

Thank You,

[Edited: "Personal Information"]

(edited)

Michael

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2 hours ago

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XfinityDilary

Official Employee

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2.9K Messages

Hey, MikeR26. Thanks for the additional details. We need you to send the contact information privately. Can you send us a DM instead? 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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