Visitor
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1 Message
How can I get a live person to speak with
A samage report was filed on Saturday. Jon Montalvo in the escalation dept was helpful and fave me his direct number and work schedule. I have not heard from him and his number just rings and no text. He said he'd be in close contact with me for updates. We spoke once and that's it. Is he still working there? I need updates and have update to report. I feel I have been ghosted and will report to outside agencies if needed..
XfinityJeffB
Official Employee
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628 Messages
4 hours ago
Hi user_lp7d1h, thank you for reaching out here in our Xfinity Community forum. I am a live person, and I can work with you to get an update and message to your case manager.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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