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user_xjxujb
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Monday, September 30th, 2024 3:00 PM

How can I find The balance on my Xfinity Prepaid MasterCard

I have a prepaid Master Card and I'm trying to find the balance.  The phone line operator asks for a 2 digit number after I gave my 16 digit number on the card.  The url listed on the back of my card goes nowhere.

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2 months ago

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XfinityThomasC

Official Employee

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2.2K Messages

4 months ago

Hello, @user_xjxujb

Customers can check the balance on their Virtual Prepaid Mastercard at https://xfinity.myprepaidcenter.com/home by entering their card number. 

 

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user_g9bnef

2 Messages

how do i find a screen to enter my informatiom

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2 months ago

0

XfinityKei

Official Employee

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1.2K Messages

@user_g9bnef I would like to help resolve your concerns. 

What are you seeing when you visit the website?

https://xfinity.myprepaidcenter.com/home

I have a link that goes into some frequently asked questions which goes into how to check your balance as well? https://www.xfinity.com/support/articles/faqs-visa-prepaid-card-offers

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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vmjeg76

2 Messages

this is so frustrating trying to log in and check balance which the site keeps asking to activate!!!!

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2 months ago

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vmjeg76

2 Messages

the link above does not allow you to check balances....is there a phone number instead?

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2 months ago

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user_otxkby

1 Message

2 months ago

How do I check my gift card balance? The website keeps telling me to activate but I already did. Is there a phone number? 

1

XfinityJosephA

Official Employee

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1.5K Messages

user_otxkby does the back of the card have a contact phone number? The link provided has a contact us link. When I open that up this is the number listed for calling within the US. I would give that a try or see if that same number is on the back of the card. 

 

866-385-8392

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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