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user_xjxujb
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Monday, September 30th, 2024 3:00 PM

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How can I find The balance on my Xfinity Prepaid MasterCard

I have a prepaid Master Card and I'm trying to find the balance.  The phone line operator asks for a 2 digit number after I gave my 16 digit number on the card.  The url listed on the back of my card goes nowhere.

Question

 • 

Updated 

2 months ago

4.2K

3

XfinityThomasC

Official Employee

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2.4K Messages

7 months ago

Hello, @user_xjxujb

Customers can check the balance on their Virtual Prepaid Mastercard at https://xfinity.myprepaidcenter.com/home by entering their card number. 

 

4

0

user_g9bnef

2 Messages

how do i find a screen to enter my informatiom

6 months ago

0

XfinityKei

Official Employee

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1.4K Messages

@user_g9bnef I would like to help resolve your concerns. 

What are you seeing when you visit the website?

https://xfinity.myprepaidcenter.com/home

I have a link that goes into some frequently asked questions which goes into how to check your balance as well? https://www.xfinity.com/support/articles/faqs-visa-prepaid-card-offers

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

vmjeg76

2 Messages

this is so frustrating trying to log in and check balance which the site keeps asking to activate!!!!

5 months ago

vmjeg76

2 Messages

the link above does not allow you to check balances....is there a phone number instead?

5 months ago

0

user_otxkby

1 Message

5 months ago

How do I check my gift card balance? The website keeps telling me to activate but I already did. Is there a phone number? 

1

XfinityJosephA

Official Employee

 • 

1.7K Messages

user_otxkby does the back of the card have a contact phone number? The link provided has a contact us link. When I open that up this is the number listed for calling within the US. I would give that a try or see if that same number is on the back of the card. 

 

866-385-8392

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

user_ypep8g

1 Message

2 months ago

I’m trying to redeem my prepaid card and your link doesn’t work. It’s: Xfinity.myprepaidcenter.com/redeem?
it says not secure

1

0

XfinityJohnG

Official Employee

 • 

1.6K Messages

Thank you for reaching out to us here @user_ypep8g. If the https://xfinity.myprepaidcenter.com/ link is not working for you there should also be a number on the card to make contact as well. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

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