How can I escalate an inquiry into a hacked Comcast account?
Hi Comcast Community,
Two weeks ago someone hacked into my Comcast account, added their email, and proceeded to order a Wifi On Demand hotspot.
I immediately tried to contact Comcast Security Assurance only to find they only operate during business hours. Good to note if you are a criminal! Subsequently, I have spoken to 5 customer service reps, have three service tickets, and filed one report regarding the lack of customer service.
I'd like to know the community's advice on the best means to get a meaningful response into how this hack happened and how my data will be protected going forward. Calling the customer reps is pointless and frankly, they are being set up to fail. Comcast's lack of respect for the safety of their customers and the success of their service reps is deplorable.
Thank you in advance for any help and advice on this matter.