Visitor
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1 Message
How can I downgrade my internet speed?
The prices keep going up and I'm at a point where I don't need the internet speed I am paying for, and would like to downgrade for a lower cost. That seems impossible on the website. How can I downgrade my speed?
EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCKimberly1
Official Employee
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842 Messages
2 years ago
Thank you for reaching out to our Xfinity Forums platform @user_b336dd. I will be more than happy to take a look to see what is available in your area. Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
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• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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