How can I contact the construction department at comcast?

@XfinityChe​ 

Official xfinifty  Employee,

I am in the same boat as @user_9d3464 I built a house next door (literally) to where I was living. old address [Edited: "Personal Information"]. The customer service area of Xfinity is the worst I have ever seen! I have tried for many months to get service. Even flagged down a service tech in the neighborhood. He came to my house and said that's easy, only 2 light poles from one dwelling to the other. That was more than 6 months ago. I have literally begged to have someone contact me. Engineering or new construction must have no one doing anything for the entire united states. They told me they have emailed him/her & called and I have yet to her from anyone. I asked for the contact info my self but that is strictly taboo. I thought I got a break and someone came to my new house to measure and see if my home was "serviceable." They gave me reference number to use when I call in. I hate to call because I typically don't have hours to kill on hold waiting to buy your service. That was 3-4 months ago and they told me they would respond for service in 2- 3 weeks. I have been paying the other service to keep my account active. Finally I gave up and yesterday I called to have my service shut off. I wait on hold 23 minutes to finally get someone. I asked about the reference number,  she had no clue what I was talking about. I said you know what just cut my service off. She transfers me. I spent another 28 minutes on hold. By the time my call was answered I was so [Edited: "Language"] mad I apologized to the agent to preface my rant. I told how displeased I was at the process and the company. I have been to the local retail office and they don't know [Edited: "Language"] but to take payments and sell equipment. It took me another ten minutes to say "TURN MY SERVICE OFF!!" she would ask effective what day? I would say turn it off. Are you moving? Turn it off!! I said if you wont bring the service to my new house turn the [Edited: "Language"] off!! I firmly believe if there was any competitive service out there you would all be out of work. It has been almost one year I have been asking. While in construction I began asking about service. All effort has been by me the customer not one ounce by the company. So if you think you have a magic wand and ability to reach the right person I am all ears, Please count me in? Otherwise please don't lead us consumers on that your messages to engineering will have any effect. Been there done that.