How can I check whether Xfinity's Next-Gen (mid-split) infrastructure upgrade is available at my address?

Hi user_880pp3, thanks for stopping by the community forums! Typically, if you visit the Xfinity Plan Builder page and see 35mbps listed for upload speeds, the infrastructure in your area has not yet been updated. To be absolutely sure, we'd be happy to take a look on our end as well! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll check together!

Here are detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message