Visitor

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2 Messages

Saturday, March 14th, 2026 12:26 AM

how can i check if i have 5 year price lock

I recently went to an xfinity store and they told me that they set me up with the 40 dollars a month, for 300 mb specifically for the 5 year lock deal, how can I confirm that this is the case?

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Expert

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116.6K Messages

7 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.6K Messages

7 hours ago

Hello @user_mtm4p9 You should have received a confirmation email after submitting the order within 15 minutes. If you have not received an email we could check on our end what we show for your address.

Visitor

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2 Messages

@XfinityMatthew​ I checked on my upcoming statement and it mentions "Includes a 60 month $30 Guarantee Discount that will end on in 2031", I am assuming that it must have went through but would it be possible to receive a confirmation email for my records?

Official Employee

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1.6K Messages

@user_mtm4p9 I won't have a way to resend the confirmation email. But if you'd like me to double-check everything on the account I would be happy to do so and confirm everything with you. Send us a direct message with your full name and service address if you'd like us to do that. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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