1 Message
how can I cancel my xfinity service as soon as possible
Hi, I would like to cancel my plan effective at February 20th. I can't submit my request through chat and I am not in USA right now, that's why I can't use my telephone to callback and cancel my service. Can you guys provide a method for me to cancel it online? Thank you.
XfinityMartyR
Official Employee
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2K Messages
2 months ago
Thanks for reaching out, user_7rve9o. We should be able to help. Please send us direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityBillie
Official Employee
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3.3K Messages
2 months ago
user_7rve9o We appreciate your time working with us in DM. As sad as we are to see you leave, we are thrilled that you had chosen us as your service provider. I hope that you have a fantastic rest of your week, and thank you again for having been the best part of Xfinity.
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