Visitor
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1 Message
How can I add another person’s name to my billing statement?
Hi! I’m the primary account holder, and I need help adding another person’s name to our Xfinity billing statement.
This person is already added to the account as a authorized user, but their name does not appear on the billing statement.
We need their name to appear on the statement along with the service address because they need it as proof of address. I would like to remain the primary account holder and simply have their name added to the billing statement as well.
Could an Xfinity Support representative please help me with this and let me know how I can provide the necessary account information privately?
Thank you!
XfinityLinda
Official Employee
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2.6K Messages
6 hours ago
Thanks for meeting us here in our community about your billing statement, @jpvielma. We're happy to assist. Please send us a Direct Message with your name and address. We look forward to hearing from you.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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