2 Messages
How and when will I receive my get started kit?
I ordered and Xfi complete setup around 2-3 days ago and haven't heard anything about the shipping of get started kit. Is there something else I need to do. I got the order confirmation but nothing since then
EG
Expert
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110K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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1.7K Messages
4 months ago
Hello and welcome to Comcast @user_k1i2so. I am sorry to hear that you have not received the xFi Complete setup. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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