Prado23's profile

Regular Visitor


3 Messages

Fri, Feb 19, 2021 11:00 AM

Houston TX Service Outage Credit

Requesting credit for Internet outage for 2/16 -2/17 period due to winter storm. Please advise to get process started.



Official Employee


64 Messages

2 m ago

Good morning, @Prado23, and thank you for reaching out with your service concerns with the recent storms in Houston. Living in the Pacific Northwest, I understand how scary those storms can be, and frustrating it is when your services and utilities stop working! We've had some extremely cold temperatures this past week up here, too, as well as snow. Thankfully, my house was lucky to not lose power or other services (fingers crossed!), but we still have another month or so of winter, so we'll see what happens!


Please send me a private message and include your first and last name so I can see how I may be able to assist you. To send me a Private Message, please click my name “ComcastMacey” and click “Send a message".


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