Houston power outage

Like many people, after hurricane Beryl

, I was without power for 8 days. Although it was tough, I pulled through. I reported my internet outage to Xfinity on July 9th which was the day after the storm. I let them know that my line had been taken down by falling limbs. To this day, July 20th I am still without working internet service. As the days went by I tried contacting Xfinity to let them know my specific issue and like many who tried to contact them but I was unable to get through. There was no email, chat or way of calling to speak to a live agent. The automated system only provided generic information and finally said that a technician was in my area. Again, to date there has been no technician. I got a text message around 4 am today, July 20th stating that my service had been restored. I knew it wasn’t true because the line was still down in my yard! I called and miraculously the lines were open and I was able to finally speak to an agent who instead of automatically scheduling a technician once I told her about the down line, instead made me go through the entire troubleshoot and hold scenario which was very frustrating because I knew the line had no connection. After that entire 45 minute ordeal, she informed me that a technician would need to come out!!!!! The earliest date would be Wednesday July 24. I was livid, but held it together! Why should I need to wait almost another week when I reported it nearly two weeks ago? When I voiced my concern she told me there was a waiting list I could be placed on. This was to no avail because a few hours later I got a message stating the wait time was not available. At least Centerpoint did their best to keep us informed by providing detailed information regarding outages and their efforts for restoration. Xfinity failed us by leaving us to receive basic bot information which was not accurate. I’m sure that everyone working for them restored their own services immediately. They failed us by issuing lies and denying us the right to speak with representatives which would have at least given some reassurance and transparency. Now, we are forecast for more inclement weather and I Am uncomfortable trusting that my service will be restored even by the date they have given me. Storms are unpredictable, but corporations should be accountable and factual to their customers.