1 Message
houston outage
Service has been out in 77379 since yesterday afternoon. We have received 0 updates and have received no estimate on when service will be restored. It is impossible to speak to a real person when I call your number. What is going on with our service?
EG
Expert
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110.3K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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1.5K Messages
10 months ago
@user_wmqcw0 I'm sorry to hear your services are down. This is not the experience we want for you. Please send me a direct message, so I can provide you with more details on what's going on in your area. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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