1 Message

Thursday, April 7th, 2022 2:05 AM


Houston Outage

​Hi been out of internet service since 6pm and had an important zoom work meeting as I don’t get service in my home. Is their a update on what's going on and the time for service to be restored? Thanks! ​

Official Employee


490 Messages

1 year ago

Hello @user_861cfe! Thanks so much for taking a moment out of your night to leave a post on our community forum. I'm sorry to hear you're services are not working, but you have definitely come to the right place for assistance. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you! 


To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.


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