Houston internet outage

Hi there, @user_hb6a1a ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience you are experiencing with the service interruption that is impacting your services, as a person that depends on the Internet I would be just as frustrated. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it

Don't expect much from these people. My internet went out last Sunday and now it is Wednesday (10 days), with no response. I asked for any kind of update....Time frame, reason, SOMETHING....nope all they have is it will be up as soon as possible....people are working overtime!! funny....I've seen maybe 2 trucks in a week.