3 Messages
Houston: Have electricity; no internet
Hello,
Where is my internet? I have electricity but no internet.
This same problem happened in May during storm. When I contacted yall you were able to fix it on your side. Essentially my internet was down in May for zero reason. I hope that is whats happening now.
My neighbor has xfinity and he has internet back.
Everyone I know with ATT fiber or starlkink didnt lose internet in May or during this Hurricane.
Given yall have failed to provide a stable network I guess I need to listen to the masses and move to ATT fiber or starlink?
It is crazy how you disabled any means of contacting an actual person.
Awesome customer service!!
XfinityOrlandoM
Official Employee
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2K Messages
10 months ago
@user_ab6g4u
Thanks for reaching out to us a reminder Our Community Forums are meant as a place for Community support to find resolutions to questions such as yours, and we often have Experts and Community members that have had the same or similar experience that can provide the answer you are looking for. In exchange, your resolution may help someone else that has the same or similar issue now or in the future as well. Please see our Community Forums Guidelines at https://comca.st/3BNMuIT, and post a Public thread on the Forum before sending direct message to receive additional support.
I'm glad you have power at your home and our staying safe.
This link https https://texas.comcast.com/alerts/ that's great information on how Xfinity is working to get everybody back up and running due to the damages that were caused by severe weather by the hurricane. Power outages account for most of the internet service interruptions. You may know your home needs power for the internet to work, but there are many other points in the network that are also power dependent such as our nodes and plants. At this time, approximately 60% of service interruptions have been restored. Our entire Comcast Texas team, comprised of thousands of local employees, is working around the clock and is committed to getting all of the Houston area back online as quickly as possible
This link https://www.xfinity.com/support/statusmap & https://www.xfinity.com/apps have great information on how you can stay updated on the service interruptions and you'll receive A notification when this service interruption ends, or if the service interruption end time has been revised.
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Hlbrink51
Visitor
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4 Messages
10 months ago
I have a similar situation. Have had power for days and internet tv for a while after power restored. Been without internet for over 24 hours now but my power is fine. Extremely frustrating. A friend has switched to AT&T and it’s working great with no outages. I’m researching about switching now. We work from home and absolutely require internet. It’s ridiculous to have power but no internet. Long time customer might be gone soon. Pretty sad.
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user_29xk1v
1 Message
9 months ago
It’s utterly ridiculous! And of course they don’t have live agents. They expect the bill to be paid and on time but we’re still having to wait for days. This is worse than the power issue. It’s been 9- days now!
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