2 Messages
Houston Area Outage - Oak Forest
Hello, we have had power restored since Saturday and still do not have internet, my gate way has finally started blinking green instead of red. when can i expect to have service restored to my house?
2 Messages
Hello, we have had power restored since Saturday and still do not have internet, my gate way has finally started blinking green instead of red. when can i expect to have service restored to my house?
XfinityChelseaB
Official Employee
•
988 Messages
24 days ago
Hello @user_xszowm, Thanks so much for taking a moment out of your day to leave a post on our community forum. We hope everyone is safe following the recent severe storms. We know your services are important to you. Getting our customers connected as quickly and as safely as possible is a top priority. Please know that you may be offline due to a local power outage; power companies need to ensure the area is safe before our teams can begin to make repairs. If power to your home has been restored, it may be that the Xfinity network serving your neighborhood does not have power, preventing your Xfinity services from working. For service updates and to sign up for text alerts, use the Xfinity app or go to xfinity.com. We appreciate your patience during this process. Please be safe and remember don’t touch or move any downed lines. If you would like to report a downed wire, please use Xfinity Assistant; log in, type “downed wire” and follow the prompts, starting with “I want to report a safety issue”.
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