Visitor
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1 Message
House Smart Ticket
A tech was house to my sons address to install internet service was told he need an extension. A ticket was created for construction team to come out, and someone eas supposed to contact me within 3 days. I would like to know the status. If he will receive service at his address??
EG
Expert
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110.5K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCTimothyA
Problem Solver
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785 Messages
2 years ago
@user_41b580 Thank you for reaching out and brining this to our attention.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Messager" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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