House on fire!!!

Shawn3424 Thank you for reaching out to our Community Forums Support, and bringing this to our attention. I would be glad to look inot this for you in more detail. Can you please send a Direct Message with your name and the service address? 

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it