Visitor
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1 Message
House Fire
Today my home caught fire on the back half, we still live in the house but the internet box outside is completely melted.
I have called 3 different Xfinity numbers and tried using the Xfinity Assistant and I can't get someone on the phone to replace the damaged box. I work from home and a Cspire employee on the scene thankfully replaced the damaged wire (we have kids next door) and that fixed the internet issue but the box is completely melted and all the components are exposed. It's really frustrating to go through something traumatic and be unable to get any assistance to repair the damage caused by a fire we had nothing to do with and then to rely on a different service completely to actually follow through and help.
XfinityBenny
Official Employee
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1.1K Messages
22 days ago
@user_8jrp0g Thanks for adding a post. Anytime you need help with the connection, count on us and the Xfinity Assistant. https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting It will help make sure you get connected again, or schedule a tech to troubleshoot onsite. We can get someone to replace the box outside. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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