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user_7c35ea
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9 Messages

Monday, February 24th, 2025 5:09 PM

Hotspot

Hi. My work building has an xfinity hotspot on it that I use for my personal devices that can't connect to our work network. However, the hotspot has either quit working or gotten so weak my devices can't connect. Can xfinity reset hotspots because it claims to be working on their map.

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Updated 

2 months ago

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MikeB39A

Problem Solver

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673 Messages

2 months ago

If your Xfinity hotspot isn't working, it could be due to several reasons like a poor signal, incorrect login credentials, outdated software on your device, a faulty hotspot itself, or potential service issues in your area.

Try checking if the "xfinitywifi" network is visible on your device, ensuring your Xfinity ID and password are correct, and if not, try restarting your device and checking for any service outages in your area; if the issue persists, contact Xfinity customer support for further assistance.

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user_7c35ea

Visitor

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9 Messages

Do you have a link or number I can speak to a customer service agent at. The virtual assistant does not understand my request about a public hotspot.

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2 months ago

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XfinityDilary

Official Employee

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2.2K Messages

 

Thanks for posting on our Community Forums, user_7c35ea. We can help with your hotspot concerns. What specific issue are you getting when you try to connect? Is it a password error? Just slow or poor signal? Do you get an error message when you try to surf the internet? 
 
We also recommend you make sure your devices are up-to-date, resetting the device, forgetting the network, and reconnecting to it are some steps you can take to start troubleshooting. Have tried these steps already? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_7c35ea

Visitor

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9 Messages

The hotspot range seems to have been decreased and no matter how many device resets and forgetting then adding the network back I can't connect. All tips and tricks have not worked, I believe the hotspot needs reset.

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2 months ago

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XfinityJamesC

Official Employee

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2.1K Messages

Thank you for clarifying, @user_7c35ea. There's always a possibility that the host of the hotspot you were using either moved or recently disabled the hotspot. Has it been like this for more than a day? Do you happen to know if there were any recent changes in your building that could have impacted the host account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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EG

Expert

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110.1K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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