hotspot problem

I use to be able to connect and use hotspot near where I stay

but since last week whenever I connect to it using my laptop it says "no internet" and using my phone Im able to connect to it but only for a very short while, it disconnects than disappear and reappear randomly.

Responses

EG

Expert

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110.1K Messages

1 year ago

The concern is not "E-mail" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEva

Official Employee

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1.6K Messages

1 year ago

Thank you @EG! Hey @user_gav2jp thanks for visiting our Forums for assistance with your connection through the hotspots nearby.

If you’re not yet an Xfinity Internet customer, you can access Xfinity WiFi hotspots at any of our featured hotspots. These locations are marked with special icons on the hotspot locator map online.

You can check out the hotspot map here and more here on how to find and connect the best hotspots near you. Please let us know if you are still experiencing issues.

2

0

U

user_gav2jp

2 Messages

@XfinityEva hi eva

I was just chatting with a live agent but they doesnt seem to be able fix the problem, I connected with him for about an hour.

1 year ago

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XfinityChelseaB

Official Employee

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1.6K Messages

@user_gav2jp, There is only so much troubleshooting we can do with hotspots as they are based on the services around you. Let me know if this link helps: https://www.xfinity.com/support/articles/wifi-hotspot-profile-troubleshooting

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1 year ago

0

Customer Service

user_gav2jp

hotspot problem

EG

XfinityEva

user_gav2jp

XfinityChelseaB

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