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user_clx7ap
1st Topic

2 Messages

Monday, September 9th, 2024 6:44 PM

Closed

Hotspot issies

Hi. Everytime I try to connect to xfinity hotspot I get an error. I already went through chat trouble shooting about 2 weeks ago and I was assured it’d be fixed in two hours because the issue was escalated. This obviously didn’t happen. I think my account is confused because I used to have multiple addresses (paying for multiple) under my username and now I only have one address I’m paying for. I think the system is confused that when I cancelled my other address it thinks my whole account isn’t active. I have no problem with my at home internet. It works fine. Connects fine. I only can’t connect to xfinity wifi hotspots. I put my un and pw in and get an error. Please help. This has been going on forever and I’m exhausted 

Question

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Updated 

9 months ago

27

1

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XfinityAngie

Official Employee

 • 

1.9K Messages

9 months ago

 

user_clx7ap, Thanks for reaching out to Xfinity Support. I know this has to be frustrating to deal with. Check out this link to see if it gives you the help you need. Let us know if we can give you any other assistance. https://www.xfinity.com/support/articles/phone-wont-autoconnect-wifi-hotspots

 

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user_clx7ap

2 Messages

Hi- it is none of these issues. It won’t even let me log in. I try to log in and get an error. I’ve checked everything that you’ve listed. 

9 months ago

0

XfinityAngie

Official Employee

 • 

1.9K Messages

 

user_clx7ap, I'm glad we can rule all of that out. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.

 

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9 months ago

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