Hotspot and customer service
I am THIS close to switching to another Internet provider. My stepson is in treatment for an Internet addiction. I've tried MULTIPLE times via chat to get our hotspot disabled. Honestly, the outsourced chat agents seem to have absolutely no knowledge about anything. I was told 2 days ago that it would be turned off. Tonight I was told that there is no way to turn it off. Which is it?
And then of course, there's no way to reach anyone by phone here in the US. Does anyone know how to actually get this hotspot turned off or to reach a live person? This is beyond ridiculous.