Hospitality service of Xfinity

I really appreciate the hospitality of your company Xfinity inviting people to participate with your services. Yet when it comes to receiving help from Xfinity with the migration of our email to Yahoo it was very poor hospitality. There was a sign on the door saying that's the name of the call sorry we can't help you. When I call that number they say to get back with Comcast. So obviously this has been ongoing for years, not giving your employees the necessary information to navigate anyone to fix certain simple problems. I just wanted to say that your hospitality of invitation to participate with your products is great. But your follow through with helping the people with problems is Sub-Zero to the max.