Visitor
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1 Message
Horrific
In October 2025, I was tripled charged. I called and a representative told me it was an app glitch. She credited the account but later during that year my bill went from 177 to 278! I called and was told that my promotions had ended. The representative then asked if I’d like to renew my account to get the promotions. I agreed. She then sent over the agreement. Apparently, she did an installment agreement. So I was paying for my regular bill and another 150 for a plan (that no one could tell me why or what the plan was for). I have talked to over 30 reps in a 5 months span. And they constantly tell me it’s been resolved, then they create another account. And my bill just keeps piling up. I’m so over it! They did the same thing with my mobile account. I have had xfinity for over 5 years and never had an issues until last year!
XfinityQuemekia
Official Employee
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1.1K Messages
5 hours ago
Hello @user_sj775t, thanks for being a part of our Xfinity Community Forum! I completely understand why you are frustrated and over it. Dealing with this for five months and speaking to over 30 people is entirely too much, and it is disheartening to hear that this has been your experience. As a loyal customer of over five years, you deserve absolute transparency and a smooth experience!
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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