Horrific experience with Xfinity

I moved about a month ago and had to get a new modem and set up new services at my new address because I have NOW internet and I guess that isn't transferable.

The modem did not work in any of the coaxial cords in our apartment. We spent countless hours over chat and phone with representatives, but nothing helped. They sent out a technician, and he couldn't make it work either. He tried contacting the NOW department but said they were hard to reach... other agents on the chat and phone told me that as well. That makes no sense, don't you all work for the same company? And if the department is hard to reach, that seems like an internal company issue.

I spoke with a representative last week that did not even have a solution for me... but I suggested we try a new modem and she agreed to send me a new one. I chatted with Xfinity today on the app to make sure the modem was mailed, and he had no idea what i was talking about. Seems like no one is in touch with each other.

I've decided to switch to Verizon. It's been a full month of this and nothing is working. No one is able to help me. Even in the chat when I'm telling them to cancel my services (which I can't do over the phone because it's just a robot that only lets me go to the app to chat), I have had to go through THREE representatives. The first 2 just exited out after I explained my situation. And I had to keep saying that I want to cancel my service because he kept trying to convince me not to. But wow I will never be using Xfinity internet again. This has been awful.