Horrific experience in store.

I was in the process of upgrading my family's phones, and about half way through was notified that my bill will increase about $150 if not more, for the upgrades. I decided then that I did not want to proceed. I was told since two phones were already ordered that I would have to wait to get them delivered to my home and bring them back to return. This was done/ordered/directed by Arda (pictured on the right). I arrived to the Xfinity store at about 6m on Monday, met with another gentleman named Bryce (pictured in center) and he chatted with Arda about the plan and began figuring out how to return the phones. About 45 mins into waiting on Bryce, it was determined there was nothing they can do. To my surprise, and frustration, and completely different response that I was told and after the unpleasant "manager" whom was completely conendescending (pictured on the left) with a smile and laugh, telling me that there was nothing they can do to reverse anything and that they are "now my phones."  At this point the "manager" is walking towards me as if he was trying to intimidate me out of the store? Saying I needed to leave (they were one hour past close) I was livid. Absolute garbage of customer service and that "manager" needs to be removed. I had explained that I still don't know what my bill is and demand to know what I was now stuck with. (As I was not made aware of the new bill amount at all at this point.) Then the manager was refusing to tell me any more info and insisted I leave the store now. I asked him to please back away from me and leave this little area we were in because he is making me wildly uncomfortable and being very disrespectful he stated "I don't have to leave and I'm not going to leave." Another intimidation tactic that this manager has apparently. At this point I was furious that I was lied to the entire time, starting with Arda ordering these phones, and now refusal to provide any info regarding my account while telling me I needed to leave. I said I am not going anywhere until I had the info I needed (Bill info) and that they help us set up our "new phones" before we leave because there is always a problem somewhere in this process, and I am not going out of this store until the phones are working properly. (Side note: the day we started this process I was sent home with a new Wi-Fi modem that did not work at all, and was stuck on phone support until 8pm with a agent I couldn't understand. And the dumb thing still doesn't work) Anyways, Bryce started the process of activating my pixel and getting my info switched over, all that went fine. Fast-forward to my daughter's iPhone garbage, it was displaying a "sos" Icon and they were struggling to figure it out. We are currently 1 hour past close (8pm). A few minutes into the struggle with the iPhone, Bryce comes over to let me know that his "manager" has informed him that we need to leave the building promptly at 8:15p as the alarm is going to "self-set at 8:20p" and they did not want to "trigger the alarm". I explained again that I am not leaving until they have fulfilled their job and get our phones set up and working properly (At this time the cleaning company that comes in after the store closes is still moseying around the store wiping, cleaning, dusting and sweeping the building. So we're not the only ones in the store at the time the alarm is supposed to self-set.) 8:20p rolls around 8:25p, 8:30p 8:45p and we're still sitting there while Bryce to figure out the SOS icon on the iPhone (which turns out to be an E-sim transfer error) Luckily the alarm hasn't gone off yet (complete sarcasm, just another lie from the "manager" that didn't want to do his job anymore at this point. Or at any point to be honest.) So about 1 hour and 45 mins into this entire experience Bryce comes over and tells us that "there's nothing they can do to get the phone up and running at this time and we'll have to wait until the next business day to call a number that was conveniently located on his business card as the customer service department we needed has already closed." (The business card states that they are 24/7, another lie?) So now at this point my daughter has her old phone and her new phone and they are both displaying SOS, So neither of the phones work and we have to wait to get it figured out. I looked at Bryce and I said are you seeing the irony in all of this (he was also very frustrated as well being, the one thrown to the wolves and having to clean up a mess that Arda had made and now this manager that has completely escalated the problem) Completely understanding how big of a garbage process all of this has been for everyone involved. Needless to say, I did not feel comfortable going back into the store with the "manager" the next day, who was going to be working. As his body language and mannerisms were very off-putting. I do strongly believe this person needs to be investigated as far as his ability to do his job, because de-escalation is not something he is capable of doing. And the gaslighting and projecting was just adding insult to injury at this point. I left there completely appalled. Also Arda needs more training as she didn't divulge any info regarding billing and charges and rushed me through "accept" process on my phone when she was doing the ordering on her tablet. She is also under the impression that returns are possible which is entirely not true.