Visitor

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1 Message

Saturday, February 21st, 2026 9:37 PM

Horrific customer service.

I would like to express my extreme displeasure and disappointment with Xfinity. Your service and support suck so much. I was on the phone for hours and they did nothing for me. I was escalated to a supervisor who just parroted the same thing as the agent after waiting on hold for them. I have to jump through hoops and wait for hours to get someone on the phone. You really don’t care if you lose customers. Astounding to me. Worst company ever. 

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Official Employee

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2.9K Messages

20 hours ago

 

user_eij1e0 We appreciate you reaching out to us over our Community Forums, and sharing your experience. This is not the experience we want you or any of our members to have. Our team would be more than happy to help get you pointed in the right direction. Please provide a summary of your concerns, so the Community can have an understanding of your issue. 

 

 

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