Visitor

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1 Message

Wednesday, August 5th, 2026 3:40 PM

Horrible!!!

I work from home and I get daily, DAILY outages. There is no customer support. I have to speak to an AI bot that’s about as useless as the folks working at Xfinity. Simply horrific. If it wasn’t for their monopolistic hold on areas, they would be out of business in a week. But they don’t care. I bet if I were calling to add a service they’d put me through to an agent. 

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Official Employee

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3.4K Messages

24 hours ago

 

user_9iz94y, Hi there! Thanks for reaching out. I can understand the inconvenience caused by service interruptions, as someone who also works from home. I'm sorry to hear you've been dealing with daily outages and that your support experience has left you feeling unheard. I know how disruptive that would be when you rely on your connection. We'd like to help get this investigated by checking for any recurring network issues and determining the best path toward a resolution. We appreciate you bringing this to our attention and would like the opportunity to make this right. If you were to run an internet health test like the one in this link here via the Xfinity app, what results does it pull for you?

 

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