Visitor
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2 Messages
HORRIBLE
I moved to an area which only is provided by Xfinity
I have had problems from the very beginning. It's been two years now and still having the same issues. Multiple troubleshooting multiple techs coming out here And nothings repaired. It's an excuse after an excuse after an excuse the latest we need the wiring outside completely done. They already redid my Wiring but now it needs to be completely done outside whatever that means. We were told that two months ago and no one has come to do anything outside. A complete horrible experience that I will be reporting our official complaint.
XfinityJoe
Official Employee
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1.4K Messages
9 days ago
Thank you for reaching out and sharing your experience @user_ywi1a9 our team would be happy to assist in any way we can. We will need to start by accessing your account and authenticating it, so we can review any work orders and account notes.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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