Visitor
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1 Message
Horrible
Recently moved to Oak Ridge TN from Ohio. I had Spectrum WiFi there but it isn’t available in Oak Ridge. So, I called Xfinity. The technician came to the house to install. When he drilled a hole thru the floor, he cut a wire to one of my kitchen outlets. He apologized and said he would put in a damage claim.
fast forward three days. I get a call from Anthony at Xfinity. I assumed it was about the cut wire, but it wasn’t. He was calling to verify my identity. I provided all the necessary information, he thanked me for my time and said my identity was verified and we hung up. One minute later, our WiFi turned off off. I called Xfinity and they said that Anthony turned off our service but they didn’t know why! So, was then turned back on after a 30 minute phone call.
Fast forward to today….i call them to check on the damage claim for the cut electrical wire. They knew nothing about it as the installation tech never did out in a damage ticket for me. He lied. They then proceeded to tell me
that I have to fix it and send them the receipt for review. This is by far the worst customer service ever
XfinityKassie
Official Employee
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2.2K Messages
5 hours ago
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