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user_w4v2k7
1st Topic

Visitor

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2 Messages

Saturday, April 26th, 2025 1:02 PM

Horrible!

Why do you not have live agents to talk to!? Your automated system is horrible!!! Xfinity should upgrade their automated technology to SOUNDHOUND AI! I should start shorting comcast stock 🐳 Provide better customer service!!! 

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Updated 

11 days ago

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XfinityBenjaminM

Official Employee

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2K Messages

11 days ago

 

user_w4v2k7 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry if you've had difficulty getting help with your account. What can we assist you with?

 

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user_w4v2k7

Visitor

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2 Messages

@XfinityBenjaminM​ well I’d like to bundle my service and bring over 3 lines from att. However, if this is the only way of being able to communicate with an agent, then I think I’ll pass. This is ridiculous. 

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11 days ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

 

user_w4v2k7 We're happy to see what we can do to help. Otherwise, our Support Team is also reachable at (800) 934-6489 but it sounds like you've tried that already. If you would like us to assist, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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