1 Message
Horrible
I’m new to Xfinity and I’ve always heard back things about customer service. I work fully remote from home and the wifi box doesn’t work. They can’t get anyone here until another day or so. They said sorry nothing we can do we’ll explain. That to me new job. Waited for 45 min then got zero help. Prior to this i tried to go talk to an agent online and it connected me 3 times to new agents having to start my conversation all over again. Currently shopping around for other wifi networks but I do not recommend coming to Xfinity
XfinityKrista
Official Employee
•
1.5K Messages
1 year ago
Hello @user_jaz98n, thank you for taking the time to reach out on social media. This link provides step-by-step instructions on how to sign up for our waitlist https://www.xfinity.com/support/articles/appointment-waitlist. The Appointment Waitlist tool will allow you to request your preferred date and time for your upcoming service appointment. If your requested time slot becomes available, we’ll send you a text message.
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