Horrible wifi connection, lots of packet loss, ping goes up and down a lot

Question

I’m experiencing recurring packet loss and latency spikes every afternoon. This has been happening for years. Today I ran pathping to 8.8.8.8 and observed approximately 3% packet loss reaching Google, with packet loss appearing on Comcast network hops as well. Could Xfinity Support check whether there is an area/node/upstream issue or congestion in my area?

XfinityVictor · Answer

user_gfn7xi Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service. To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?

Customer Service

user_gfn7xi

Horrible wifi connection, lots of packet loss, ping goes up and down a lot

XfinityVictor

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