Horrible Website - Horrible Customer Service - Horrible ChatBOT

So for the last 30+ minutes I have been trying like all [Edited: "Language"] to get Chat to give me a live person, and trying over and over again to log on to the Xfinity website. The ChatBOT will not give me a live person no matter what I tell it. The website logs me on and sends me to another page where I have to log on again. This just goes round and round in circles. Worst help system on earth, IMO. It gets you so [Edited: "Language"] that you finally give up and quit, and quite honestly, if there were other services for cable and internet, I would be gone in a flash because of this and the high costs. All I wanted to know was why my bill is suddenly higher this month? Should not be hard to do or find, but it is totally unexplained on the bill. And why can't we log on and stay logged on? Is there someone out there that can actually help me because, quite honestly, I can't take much more of this.