2 Messages
Horrible technician service
Recently moved and was told I was able to switch over no problem all they had to do is send out a technician to run a line to my house… I’ve dealt with 4 technicians and every single one either tells me “ I can’t do it I’ll have to send for help” or say they showed up but never do… I have 3 children and a son with special needs and I feel like this is ridiculous.. I called customer service and have been more than patient with everyone and NO ONE can solve this issue or is truly even trying. I will most likely have to find another service provider if this next appointment doesn’t work out
XfinitySara
Official Employee
•
1.7K Messages
1 year ago
Hello, @user_y66p7x! Thank you for creating a post about your installation concerns. I'm very sorry to hear about the experience you've had, and I would love the opportunity to help however I can! When is your next appointment window? We can check back here with you afterward to see if you still need any assitance. Our Digital Care Team is here to support you and your household in any way possible. Typically, we can also escalate particular concerns directly to the local field team in your area if necessary.
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