Visitor
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1 Message
Horrible service
We have an outage of 3 hours in a daily basis, a technician came home and said that he won't enter as he had no technical knowledge and said your Internet will be back when it's back. I am paying a $170 just for Internet . This is a scam
XfinityGabriel
Official Employee
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3.2K Messages
4 hours ago
@user_8507bc,
Hi there! Thanks for taking the time out of your Thursday to reach out. That’s really frustrating. Daily multi‑hour interruptions, especially at that price point, definitely aren’t okay. I’m also sorry to learn about this experience with how that tech visit went; that’s not the experience you should have had. You've come to the right place. We are a team of experts who specialize in resolving service concerns over social media. We can help. To help narrow this down and get better visibility, can you try running the Internet Health Test in the Xfinity app and let me know what it shows? Please see the link with the steps here. Those results can help confirm whether this is being detected as a network‑level issue and support the next steps for a solution.
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