user_mma59's profile

New Poster

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4 Messages

Thursday, February 19th, 2026 2:44 PM

Horrible service

I’ve had Xfinity for over 20 years. During the past 6-months my Internet service has been horrible. Signal drops several times a day and the router needs to be reset several times a day. I’ve replaced the router 2-3 times and still have this problem. Xfinity service center in Schaumburg Illinois says they are aware of the problem and tech’s are looking into the matter — they show 75-customers are affected, and the complaints are extensive.  But I’m getting tired of paying $250 a month for [Edited: "Language"] intermittent service. I pay for the fastest internet service Xfinity offers, but typically only receive 40-100mb of speed.  Can someone PLEASE contact me so I can register my complaint and get someone’s attention to this problem.

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New Poster

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4 Messages

3 hours ago

Please have someone contact me: [Edited: "Personal Information"]

(edited)

Official Employee

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26 Messages

3 hours ago

Hello mmareci thanks for reaching out on our Xfinity Forums. Sorry to hear about the service drops you've experienced over the last 6 months. I appreciate you sharing some of the troubleshooting steps you've taken to try to resolve the issue, including reseting the modem and swapping the modem several times. We want to do everything we can to help in getting your issue resolved. Please send a direct message including your name and address, and we can get started anytime.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d6303…

 

 

 

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