Visitor
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1 Message
Horrible service
[EDITED: Sat on the phone for an hour and a half just to get transferred back and forth over and over. I am currently trying to cancel my service and goto T-Mobile]
Visitor
•
1 Message
[EDITED: Sat on the phone for an hour and a half just to get transferred back and forth over and over. I am currently trying to cancel my service and goto T-Mobile]
XfinityThomasC
Official Employee
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2.5K Messages
1 day ago
Hello, @user_bjx80f
Apologies for the inconvenience.
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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