HORRIBLE SERVICE

Xfinity came to lay line in my neighborhood. Unfortunately, they left my front yeard a mess. I have proof with pictures that Xfinity is to blame. I have called, I have messaged I have had several people out I have been to the store I have filed damage claims. All of which has fallen on deaf ears. My sprinkler is also broken, my house is up for sale, I have even received a complaint from the HOA. I have shared this with a supervisor whom I have called daily for two weeks and have not heard a word back. I have been patient and pleaded with the company to have my lawn and sprinkler restored for two months and nothing! Oh except for being ignored. It is appalling that a company treats its customers this way. I shall not be using this company again.

Responses

XfinityDena

Official Employee

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3.2K Messages

30 days ago

Thank you for reaching out. I am sorry to hear how your experience has made you feel @user_drvbgg I would be happy to check on the damage claim. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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user_drvbgg

15 Messages

Your name is not on the list of direct messaging.

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30 days ago

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XfinityDena

Official Employee

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3.2K Messages

You do not direct message any forum verified employee you would message "Xfinity Support".

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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30 days ago

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user_drvbgg

15 Messages

[Image Removed: "Personal Information - Street Address"]

Feb. 27th Xfinity - proof

(edited)

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30 days ago

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user_drvbgg

15 Messages

30 days ago

Broken Sprinkler - water in street

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user_drvbgg

15 Messages

30 days ago

They left my lawn like this. 1 of 5 pics. This is after waiting a week or so because I was sure they would come out and fix the problem. Oh I was so wrong. Shame on Xfinity.

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XfinityThomasB

Official Employee

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1.9K Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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30 days ago

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user_drvbgg

15 Messages

I sent a direct message last week to support.

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24 days ago

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user_drvbgg

15 Messages

30 days ago

pic 2 of the damaged lawn

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user_drvbgg

15 Messages

And as you can see my house is up for Sale!

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30 days ago

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user_drvbgg

15 Messages

30 days ago

root dug up and left standing - hazard

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user_drvbgg

15 Messages

30 days ago

additional damage to lawn and tree

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user_drvbgg

15 Messages

30 days ago

area where sprinkler was knocked off and not replaced now water just goes into street

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user_drvbgg

15 Messages

30 days ago

For some reason my image button is removed. I have another image to load.

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user_drvbgg

15 Messages

The company left a mess and will not come and fix it. They choose to ignore my pleas.

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30 days ago

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Again

Expert

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31.5K Messages

@user_drvbgg have you sent the DM that @XfinityDena and @XfinityThomasB requested? If not, you should.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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30 days ago

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user_drvbgg

15 Messages

24 days ago

Yes I have. I have not heard anything.

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XfinityThomasC

Official Employee

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2.5K Messages

Sorry about that @user_drvbgg

I checked and see that you did send a direct message that seems to have broken from this thread, and we never captured your information to look up the account. Could you send another direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

tick

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24 days ago

0

user_drvbgg

15 Messages

Okay, I will. But I believe the information is also located on the picture where Xfinity is tearing up the lawn.

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23 days ago

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