Visitor
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1 Message
Horrible service
Have been a loyal customer for 10+ years and have paid over 500+ a month for cable internet and xfinity on demand for years and years no questions asked no issues always made payments on time. I have fallen on some hard times and have called asking for them to work with me. This last call the Rep was very rude I got upset and rude back so I disconnected and called again the second Rep advised her supervisor said they cant do anything unless I pay my balance. My husband just paid 350 towards our balance 03/19/25 today is 03/31/25. I work from home so this was very concerning. I was almost in tears and literally all I got was sorry pay your bill. I even offered to pay later when my husband got home. He works underground so I could not reach him without calling his job for family emergency. I didn't want to do that but ended up having to because they could not wait for their payment. Being a Gold member and paying thousands upon thousands mean nothing to this company. Ill be taking my money elsewhere.
XfinityJustinC
Official Employee
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1.1K Messages
3 days ago
Hello, @user_4a31ad thank you for taking time to create a post. Working from home myself I completely understand the importance of having your service up and running, and sorry to hear of the experience you had when trying to call in. I'd like to see how I can help, and wanted to find out if you had checked to see if your account is eligible for a payment arrangement: https://www.xfinity.com/support/articles/set-up-payment-arrangement.
- When you log into your account either online or through the Xfinity App, do you see the option to set up a payment arrangement?
Working with customers in the past that had a larger past due balance, they have looked to see if they are eligible for an installment plan to help get caught up. To see if you're eligible for an installment plan, this can be done through the Xfinity Assistant: https://www.xfinity.com/support/articles/installment-plan-balance-due.
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