Visitor
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1 Message
Horrible service sign up
All I wanted to do was sign up for Xfinity Internet. I filled everything out, entered my credit card, picked a date — free equipment, free install, 1-gig service.
Then their system kicked me out. Every time I went back, it sent sign-in codes that never worked. Five tries. All “not valid.”
I had to switch browsers and start over, and suddenly they want $100 for installation. Customer service was useless and started asking about how many TVs I have — which doesn’t matter because I only want internet.
If it’s this hard just to sign up, I can’t imagine how bad it’ll be after. I’m sticking with T-Mobile.
XfinityJoe
Official Employee
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1.1K Messages
2 hours ago
Good morning @user_g7bc82 We appreciate you choosing Xfinity our team would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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