Visitor
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1 Message
Horrible service quality
This is the tenth time in less then a month either Internet, cable, or both have been down. I have had tech out. Even your service techs make comments how bad your service and customer support has gotten. I would think if your service is down 1/3 or the days in a month I should receive at least 1/2 of a month discount. If you can't keep your services working and have support people that can speak and understand English will find a company that will.
XfinityAdrienne
Official Employee
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1.3K Messages
3 days ago
Hey there, user_kohc9x! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your services, and reaching out to us, it certainly is not what we want for our customers. I would be more than happy to look into the account with you, and ensure we get the services more stable for you. We can also explore the proper adjustments for the downtime. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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