1 Message
Horrible Service & Incorrect Status Updates
We lost service due to severe weather May 16th, it’s been over 10 days and still do not have internet or TV!! Our neighbors that have AT&T had their services return when power was restored. Xfinity continues to provide inaccurate updates, and if you can finally get someone on the phone they are completely incompetent. Avoid Xfinity if you value your sanity.
XfinityEmilyB
Official Employee
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2.1K Messages
1 year ago
@user_ns22uy Welcome to our community forum! I know I'd be frustrated if I went that long without service so I'll check the account for any updates I might have.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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