Visitor
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1 Message
Horrible service. I am currently experiencing my third issue of the day. I am 97th in line to contact the tech team. My Internet went out o
I am 79th in line experiencing my third issue of the day. My Internet went out over the weekend. Comcast had me replace the modem. I have had nothing but problems since. Now they are telling me I need to change the modem password, which will knock out my streaming service, I struggled to get working during the day. Plus, the automated service is totally useless as it never addresses my problems and makes it hard to get live help. I will be dropping the service.
XfinitySean
Official Employee
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688 Messages
3 hours ago
Hi user_byhwiy, thanks for sharing your experience here on the community forums! This isn't at all what we want for our customer, so I apologize that you've had so many issues with your internet service over the past few days. I'm not sure why you would need to make a change to your password, but our team would be more than happy to take a closer look see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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