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user_0dwi5n
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Thursday, May 1st, 2025 1:10 AM

Horrible Service, horrible company!

I have been on your mobile service for 1 month. In that time, both phones at different locations have reception errors and keep telling me to use wifi calling. I've had cellular service for over 20 years and never had such bad signals! I have been calling customer service for over 10 days now, and it keeps sending me in a loop and will not give me a human to talk to! I've called every number I have, and it won't get me to a human! I can't believe how thoroughly disgusting the treatment from Xfinity is.

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1 day ago

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XfinityMartyR

Official Employee

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2K Messages

1 day ago

 

user_0dwi5n Thank you for reaching out! I'm sorry to hear you are having Xfinity Mobile reception concerns. 
 
If the issue is only happening in one location, this area may not have coverage or may have external factors obstructing the signal. If the issue is inside a building, you might try going near a window for better results. Some houses and commercial buildings can absorb or reflect cellular signal. If the issue is happening in multiple areas, you might try removing any third-party protective case if you have one. Some cases can interfere with the device antenna.

 

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user_0dwi5n

Visitor

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2 Messages

Both phones are used smack dab in the middle of the massive Denver metro area, where our prior provider ( T-Mobile ) worked just fine, with no signal issues! So kindly don't talk to me like a child and tell me to stand near a window..! I have other questions as well (including billing) that I need to talk to an actual customer service person, as your AI chatbot never allows me to ask the questions I need help with and never sends me to a human representative! So I still can't reach anybody, and your recommended steps are of No Help..! All of this difficulty and waste of my time because Xfinity refuses to answer the phone.  Thanks for causing me such heartache and difficulty..!

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1 day ago

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XfinityMartyR

Official Employee

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2K Messages

 

user_0dwi5n Our team would be more than happy to help anyway we can. Please feel free to send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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