Skip to main content

    Support

    Offers

U
user_kfz5m7
1st Topic
1st Like

2 Messages

Saturday, January 11th, 2025 4:16 PM

Horrible service and terrible customer service

I signed up for 60 month internet. First comes it change to 96. No notice nothing. Try use chat I option which is total waste of time.  Seevices cut off and on, discount from devices, go out completely at different times of the day. Then they want to charge me to have tech come out to fix there mess up service.Then I spend hours on phone customer service to get nothing resolve. Just listen horrible excuses. Then to cover up they offer more horrible services at discounted rate. I'm done with xfinity internet services. Only good option they have is go now phones. So far. Please look into improving your customer service and services.

Question

 • 

Updated 

24 days ago

24

1

Was this helpful?

XfinityBradM

Official Employee

 • 

791 Messages

24 days ago

@user_kfz5m7 Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements that you didn't expect. Have you gotten a chance to look through the awesome troubleshooting tips one of our forum experts created? 

2

0

user_kfz5m7

2 Messages

Why in the world would you reply to my post with troubleshooting tips link when the chat link is crappy. The troubleshooting tips are as well. Fix the service that you charge these extreme prices for.

Like

Reply

24 days ago

0

XfinityThomasB

Official Employee

 • 

1.6K Messages

user_kfz5m7 we greatly want to help get this experience turned around. Our team is unique, and based out of our corporate headquarters. It would be our pleasure to help get this all sorted out.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

24 days ago

0

forum icon

New to the Community?

Start Here