2 Messages
Horrible service and terrible customer service
I signed up for 60 month internet. First comes it change to 96. No notice nothing. Try use chat I option which is total waste of time. Seevices cut off and on, discount from devices, go out completely at different times of the day. Then they want to charge me to have tech come out to fix there mess up service.Then I spend hours on phone customer service to get nothing resolve. Just listen horrible excuses. Then to cover up they offer more horrible services at discounted rate. I'm done with xfinity internet services. Only good option they have is go now phones. So far. Please look into improving your customer service and services.
XfinityBradM
Official Employee
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871 Messages
2 months ago
@user_kfz5m7 Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements that you didn't expect. Have you gotten a chance to look through the awesome troubleshooting tips one of our forum experts created?
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user_hgxcup
1 Message
16 days ago
I will have to agree the most horrible customer service I have ever experienced.
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user_xw6yjp
1 Message
3 days ago
Terrible customer service is by design! I have been a Comcast/Xfinity customer off and on since 1995. They acquired another company here in the Twin Cities, MN. Basically, if we want hi-speed internet on our block, they are the only provider. So it's simple for them, no need to service customers as they believe where are we going to go. Truly maddening for us sheep. I have been working on getting my 77 year old sister's account, who lives alone and is handicapped, straightened out for over ONE year! The credits she deserves are about $120. They took the 120 out of her checking account, and have agreed on numerous phone calls to refund the money. Over 25 phone calls (probably over 30, since today I talked with 3 agents over 1-1/4 hours) this past year. Still, they cannot seem to refund the money to her checking account. Thought it was resolved one week ago. The rep said it was all taken care of. One week later, you know the drill, start all over again with the most dysfunctional customer service process ever created! I've decided to just try small claims court to get a judgment against Xfinity. I'll keep the forum posted.
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