Visitor
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1 Message
Horrible service and horrible app
PLEASE FOR THE LOVE OF ALL THATS HOLY STOP TRYING TO MAKE EVERYTHING AUTOMATED. All the AI in the app &chat is useless and time consuming and it takes 10 freaking minutes to get through all the automated phone systems. It won't shut up about the app and texting for help but the app doesnt work.
XfinityMatthew
Official Employee
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160 Messages
1 day ago
Hello user_qqtnnc , I understand your frustration with the automated system and wanting to talk to a live agent. If there is a specific issue you are needing resolved we would be more than happy to help you here.
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